Shipping policy

Cryospring Shipping Policy

Orders are processed within 3 business days after payment is received (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.

Standard Shipping (U.S.): 3–7 business days.
Expedited Shipping (U.S.): 2–3 business days (available at checkout where applicable).
Large Item Freight Shipping (for cold tubs and equipment): Delivery times vary by location. Our team will contact you to coordinate freight delivery and provide tracking.

Note: Delivery times are estimates and may vary due to factors outside our control (carrier delays, weather, etc.).

We currently ship within the United States.
International shipping may be available on request — please contact us at support@cryospring.com for a custom quote.

Large items ship via freight carriers.
Curbside delivery is standard; carriers are not responsible for bringing items indoors or upstairs.
White Glove deliver is available; select white-glove delivery at checkout for placement of The Barton in your desired wellness area and for packaging materials to be hauled away. White-glove delivery does not include assembly and is limited to first floor deliveries only.
Please ensure you or a representative is available to accept and sign for delivery.

Please inspect all deliveries upon arrival.
If you notice damage, note it with the carrier at the time of delivery and contact us immediately at support@cryospring.com with photos.
Cryospring is not responsible for lost or stolen packages once marked as delivered by the carrier.

Shipping costs are calculated at checkout based on item weight, dimensions, and destination.
Promotional offers (such as free shipping) will be clearly indicated at checkout.